30-Day Return Window

You may return eligible items within 30 days of delivery for a full refund (excluding return shipping costs, unless the item was defective).

Eligibility Conditions

To qualify for a return:

• Item must be unused, in original packaging, and in the same condition you received it.
• Proof of purchase (order number or email) is required.
• Final sale items (e.g., gift cards, clearance products) are non-returnable.

Non-Returnable Items

• Perishable goods, personalized/custom products, and items marked "final sale."
• Products damaged due to misuse or missing parts not reported within 7 days of delivery.

How to Start a Return

• Email us at support@logicmatrix.tech with your order number and reason for return.
• We will provide a return shipping address and instructions.
• Pack the item securely and ship it back (we recommend using a trackable shipping method).

Refunds

• Once we receive and inspect your return (within 5–7 business days), we will issue a refund to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
• Refund timing depends on your bank/card issuer (typically 5–10 business days).

Damaged, Wrong, or Defective Items

If your item arrives damaged, incorrect, or defective, contact us within 7 days of delivery at support@logicmatrix.tech. We will provide a prepaid return label and send a replacement or issue a full refund – no return shipping cost to you.

Exchanges

We do not offer direct exchanges. Simply return the original item for a refund and place a new order.

Contact for Returns

Zemo Market Returns
Email: support@logicmatrix.tech
Response time: Within 1–2 business days